{"id":21687,"date":"2023-12-29T08:40:25","date_gmt":"2023-12-29T07:40:25","guid":{"rendered":"https:\/\/www.essgroup.se\/?page_id=21687"},"modified":"2023-12-29T08:40:25","modified_gmt":"2023-12-29T07:40:25","slug":"bokningsvillkor","status":"publish","type":"page","link":"https:\/\/www.essgroup.se\/sv\/bokningsvillkor\/","title":{"rendered":"Bokningsvillkor"},"content":{"rendered":"

Bokningsvillkor<\/h1><\/div>

Allm\u00e4nt om villkoren<\/b><\/p>\n<\/div>

Nedan kan du l\u00e4sa om v\u00e5ra betalningsvillkor som g\u00e4ller n\u00e4r du bokar en vistelse p\u00e5 n\u00e5gon av ESS Hotel Group AB (ESS Group) destinationer.<\/p>\n

Betalningsvillkoren g\u00e4ller vid bokningar hos oss, inklusive bokningar via v\u00e5r webbplats, per telefon samt via tredje part. Om avvikande villkor g\u00e4ller f\u00f6r din bokning via tredje part framg\u00e5r det av tredje partens villkor. F\u00f6r konferens- och gruppbokningar g\u00e4ller s\u00e4rskilda villkor. Kontakta oss vid fr\u00e5gor.<\/p>\n<\/div>

Klarna<\/b><\/p>\n<\/div>

Vi vill alltid erbjuda smarta, praktiska och enkla l\u00f6sningar f\u00f6r dig som kund. D\u00e4rf\u00f6r har vi valt att samarbeta med Klarna som ger dig m\u00f6jligheten att sj\u00e4lv best\u00e4mma sj\u00e4lv hur det skall betalas.<\/span><\/p>\n

Alla betalningsmetoder \u00e4r enkla och anpassade efter olika \u00f6nskem\u00e5l och behov och du f\u00e5r ocks\u00e5 b\u00e4ttre \u00f6verblick d\u00e5 alla betalningar samlas p\u00e5 ett st\u00e4lle.<\/span><\/p>\n

Du v\u00e4ljer sj\u00e4lv om du vill betala direkt, senare eller dela upp din betalning, utg\u00e5 fr\u00e5n vad som passar dig b\u00e4st. L\u00e4s mer h\u00e4r: <\/span>www.klarna.com<\/a><\/u><\/span><\/p>\n<\/div>

Av – och ombokningsvillkor <\/b><\/p>\n<\/div>

Vilka av- och ombokningsvillkor som g\u00e4ller f\u00f6r din bokning beror p\u00e5 vilken typ av bokning du har gjort samt vilken destination bokningen g\u00e4ller. Kontrollera alltid vilka regler som g\u00e4ller f\u00f6r din bokning, dessa finner du i samband med att bokningen genomf\u00f6rs samt i din bokningsbekr\u00e4ftelse. <\/p>\n<\/div>

\u00c5terbetalning\/retur <\/b><\/p>\n<\/div>

Det kan ta upp till 14 dagar innan din \u00e5terbetalning syns p\u00e5 ditt konto. Om du inte mottagit din \u00e5terbetalning inom 14 dagar v\u00e4nligen kontakta oss. Om \u00e5terbetalningen g\u00e4ller en betalning som hanteras av Klarna, finner du mer information h\u00e4r: <\/span>https:\/\/www.klarna.com\/se\/kundservice\/hur-lang-tid-tar-en-aterbetalning\/<\/span><\/a> <\/u><\/p>\n<\/div>

Prisavtalets giltighet <\/b><\/p>\n<\/div>

De avtalade priserna \u00e4r bindande f\u00f6r b\u00e4gge parter men ESS Group f\u00f6rbeh\u00e5ller sig dock r\u00e4tten att justera priserna som f\u00f6ljd av \u00e4ndrade kostnader vid \u00f6kade skatter och avgifter eller andra f\u00f6rh\u00e5llanden utanf\u00f6r ESS Groups kontroll. <\/p>\n<\/div>

Force Majeure<\/b><\/p>\n<\/div>

H\u00e4ndelser utanf\u00f6r avtalsparternas kontroll – exempelvis strejk, lockout, brand etc. som g\u00f6r det om\u00f6jligt att uppfylla f\u00f6rpliktelserna i detta avtal \u2013 ger b\u00e5da parter r\u00e4tt till att h\u00e4va avtalet utan ers\u00e4ttningsansvar.<\/p>\n<\/div>

Betalningsmedel <\/b><\/p>\n<\/div>

F\u00f6ljande betalningsmedel accepteras; Klarna vid k\u00f6p via v\u00e5r hemsida, NETS Easy vid k\u00f6p \u00f6ver telefon samt p\u00e5 plats p\u00e5 destination (g\u00e4ller kredit-och betalkort: Visa, Mastercard, Apple Pay, American Express samt Swish), Vipps vid betalning i Norge samt Mobilepay vid betalning i Danmark.<\/p>\n

Samtliga av ESS Groups destinationer i Sverige \u00e4r kontantfria. Destinationer i Danmark och Norge accepterar kontanter som betalningsmedel.<\/p>\n

Destinationen \u00e4r inte skyldigt att acceptera kredit- eller betalkort, checkar, kuponger eller utl\u00e4ndsk valuta om hotellet inte har erbjudit sig att g\u00f6ra det.<\/p>\n<\/div>

Legitimation
\n<\/b><\/p>\n<\/div>

ESS Group f\u00f6rbeh\u00e5ller sig r\u00e4tten att h\u00e4va avtalet om giltig legitimation inte kan uppvisas. P\u00e5 samtliga destinationer r\u00e5der en \u00e5ldersgr\u00e4ns p\u00e5 18 \u00e5r vid incheckning.<\/p>\n<\/div>

Garanti f\u00f6r betalning <\/b><\/p>\n<\/div>

Vid bekr\u00e4ftelsetillf\u00e4llet f\u00f6rbeh\u00e5ller sig ESS Group r\u00e4tten att beg\u00e4ra en garanti f\u00f6r betalning.<\/p>\n<\/div>

Personuppgifter <\/b><\/p>\n<\/div>

Vi (ESS Hotel Group AB) behandlar dina personuppgifter i tre (3) \u00e5r i enlighet med v\u00e5r personuppgiftspolicy, l\u00e4s mer h\u00e4r: ESS Group – Privacy Policy<\/u><\/a><\/p>\n

L\u00e4mnar du personuppgifter tillh\u00f6rande annan \u00e4n dig sj\u00e4lv \u00e4r du ansvarig f\u00f6r att detta utl\u00e4mnande g\u00f6rs i samf\u00f6rst\u00e5nd med den registrerade.<\/p>\n

V\u00e4nligen l\u00e4mna enbart k\u00e4nsliga personuppgifter som \u00e4r n\u00f6dv\u00e4ndiga f\u00f6r oss att veta f\u00f6r att kunna ge dig en bra upplevelse.<\/p>\n<\/div>

Kontakta oss<\/b><\/p>\n<\/div>

Om du har fr\u00e5gor ang\u00e5ende villkoren f\u00f6r betalning v\u00e4nligen kontakta oss via mejl
\nfriends@essgroup.se<\/u><\/a> eller telefon +46 775 553 553.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21687","page","type-page","status-publish","hentry"],"yoast_head":"\nBokningsvillkor - ESS Group Hotels\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.essgroup.se\/bokningsvillkor\/?lang=sv\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bokningsvillkor - ESS Group Hotels\u00ae\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.essgroup.se\/bokningsvillkor\/?lang=sv\" \/>\n<meta property=\"og:site_name\" content=\"ESS Group Hotels\u00ae\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.essgroup.se\/wp-content\/uploads\/2026\/02\/og.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.essgroup.se\/bokningsvillkor\/?lang=sv\",\"url\":\"https:\/\/www.essgroup.se\/bokningsvillkor\/?lang=sv\",\"name\":\"Bokningsvillkor - 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