Video surveillance
We at ESS Hotel Group AB and the destination you visit (“ESS”, “we”, ”our” and ”us”) process your personal data. When you visit us you may be object to video surveillance, we process your personal data to:
– Protect guests and property from potential criminal activity
Here you can find all our privacy policies which describe how we process personal data in other situations, e.g. if you visit our website, make a booking or otherwise are in contact with us.
Below you can read more about:
Where do we collect your personal data?
Which company is responsible for the processing of your personal data?
Detailed description of how we process your personal data
Who can gain access to your personal data and why?
Where are your personal data processed?
Where do we collect your personal data?
We collect personal data through video surveillance cameras located in public and shared areas of the hotel premises, such as: entrances and exits, reception and lobby areas, parking areas and/or other common spaces where surveillance is necessary for safety and security.
We do not conduct surveillance in private areas such as guest rooms, bathrooms, or other areas where individuals have a reasonable expectation of privacy.
Which company is responsible for the processing of your personal data?
The company who run the destination you visit is responsible for the processing of your personal data together with ESS Hotel Group AB (Swedish registration number 556710-8047). You can find information about our destinations here.
If you wish to know more about how personal data is shared within our corporate group, you can find more information here.
Please contact us via our e-mail address privacy@essgroup.se, or give us a call on +46 775-553 553 if you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights. Our postal address is ESS Hotel Group AB, Drakegatan 10, 412 50 Gothenburg, Sweden.
Detailed description of how we process your personal data
To protect guests and property from potential criminal acts
What processing we perform
What personal data we process
Our lawful basis for the processing
If you visit our hotel:
- We operate video surveillance in certain public and shared areas of our hotel premises. The recordings are collected, stored, and reviewed solely for the purposes of ensuring the safety and security of our guests, staff, and property.
If you visit our hotel:
- We process video recordings that may include images of individuals and their actions within the monitored areas. This may also include indirectly identifiable data such as the time, date, and location of the recording.
If you visit our hotel:
- Our lawful basis for the processing is legitimate interests in maintaining a safe and secure environment for guests, employees, and visitors, as well as in preventing and investigating incidents such as theft, vandalism, or other misconducts.
Storage period:
We will store the personal data for a period of 30 days.
Who can gain access to your personal data and why?
Your personal data is initially collected and processed by us as controllers, and we do not sell your personal data. This means that your personal data will be handled only by authorized personnel who require it to fulfil their duties related to safety, security, and incident investigation.
In certain circumstances, we may share video footage with law enforcement authorities if required by law or in connection with an ongoing investigation.
We also use processors that carry out processing on our behalf to conduct our business, such as suppliers and partners which therefore will process your personal data. We are responsible for any sharing of your personal data to such suppliers or partners and to make sure your personal data is safe when shared with third parties as set out below. We only use processors providing sufficient guarantees that the processing will meet all legal requirements and ensure the protection of the rights of the data subject.
External service provider (data processor) with the purpose of managing our video surveillance system, have limited access only to the extent necessary to provide the service.
Where are your personal data processed?
As a main rule we only process your personal data in the EU/EEA and choose suppliers based within the EU/EEA. The use of our suppliers will however in some instances mean that your personal data is transferred outside of the EU/EEA.
We only transfer your personal data outside of the EU/EEA if we can make the transfer according to the data protection rules. This means that the transfer either is governed by an adequacy decision or that we rely on Standard Contractual Clauses and supplementary measures to provide a safe transfer of your personal data.
If you want to know more about who we share your personal data with, please feel free to contact us. Our contact information can be found at the beginning of this privacy policy.
What are your rights when we process your personal data?
You have certain rights that you can exercise to affect how we process your personal data. You can read about what those rights are below. Contact us if you want to exercise any of your rights.
- Right to lodge a complaint with a supervisory authority
You always have the right to lodge a complaint with a supervisory authority. You may do this in the EU/EEA member state where you live, work or where an infringement of applicable data protection laws is alleged to have occurred.
- The supervisory authority in Sweden is the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, the IMY).
- The supervisory authority in Denmark is the Danish Data Protection Agency (Datatilsynet).
- The supervisory authority in Norway is the Norwegian Data Protection Authority (Datatilsynet).
- Right to withdraw your consent and object to processing
You have a right to object and withdraw any consent you have given us, partly or completely.For example you always have a right to withdraw your consent and object to our processing of your personal data when the processing is performed for marketing purposes, such as display marketing/newsletters/SMS.
- Right to information and access
You have the right to obtain confirmation as to whether we are processing personal data about you or not. If we do process your personal data, you also have a right to obtain a copy of the personal data processed by us as well as information about how we process your personal data.
- Right to rectification
You have a right to correct any inaccurate personal data concerning you that we may be processing and to ask us to have incomplete personal data completed.
- Right to erasure (“the right to be forgotten”) and restriction of processing
You have a right to request that we delete your personal data. We will delete the personal data for example if you have withdrawn your consent and there is no other lawful basis for processing.
You also have a right to request that we restrict our processing of your personal data. We will do so for example when the accuracy of the personal data is contested by you, or the processing is unlawful, and you do not want us to delete your personal data but instead you request that we restrict our use of them.
- Right to data portability
Under certain circumstances, you have a right to receive your personal data from us in a structured, commonly used and machine-readable format and, where technically feasible, have your personal data transferred to another company (“data portability”). This applies to personal data that you have provided to us in a structured, commonly used and machine-readable format, if our processing of your personal data is carried out by automated means and the lawful basis for our processing is based on the performance of a contract or consent.
- Balancing of interests assessments when processing personal data based on the lawful basis “legitimate interests”
As we state above, for some purposes, we process your personal data based on our “legitimate interest”. By carrying out a balancing of interests assessment concerning our processing of your personal data, we have concluded that our legitimate interest for the processing outweighs your interests or rights which require the protection of your personal data.
If you want more information in relation to our balancing of interests assessments, please do not hesitate to contact us.
This policy was adopted on 2025-09-19.
Last updated 2025-09-19.
