Culture & Governance
Values first, process second
The Little Red One
The handbook states that our goal is to Create returiing guest and that personal, passionate, playful and profesional is our important values.
ESS Academy
Courses in leadership, service, stress management, self-development, food & wine.
Because people grow when they’re given the chance to grow. During 2025, 208 employees participated in different trainings. Mainly regaring leadership but also features as keyroles holds.
Leadership at ESS
Clear expectations. Clear roles. Continuous feedback. This is how we protect a warm and human culture in a fast-growing organisation.
Certifications & Frameworks
- Svanen
- Green Key
- Fairtrade
- UN Global Compact
- RealStars
- Diversity Charter Sweden
- Tent Partnership for Refugees
- Collective agreement Visita
Employment & Inclusion
Collective bargaining agreements at all destinations. Teams representing more than 70 nationalities. Since 2023, all permanent employees have been guaranteed a minimum employment rate of 60%, supporting financial security and long-term employment.
Fairtrade
Whenever possible, we source Fairtrade-certified coffee. In 2025, 50% of our total coffee purchases were Fairtrade-certified, contributing to positive impact in coffee-growing communities.
Partnerships That Matter
RealStars
Training and education for our teams to identify and prevent prostitution and human trafficking, especially at front desks, where we see that we can make the biggest impact. ESS Group partners since 2023
Tent Partnership for Refugees
Helping people on the move into work through internships, skills training and recruitment. Partners since 2023.
Diversity Charter Sweden
The country’s leading network for diversity & inclusion. It challenges us, inspires us and helps us grow. ESS Group partners since 2025.
